Returns Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days from the delivery date. No returns made after 30 days from the the deliverydate will be accepted.
2. The Order’s Shipping Fee won’t be included in refunds. and you'll need to pay for shipping the return yourself(there will be no handling charge for returns).
Refunds
1. Refunds will be processed within 7 days(business days) after we receive your package. The refund will be issued to your original payment account within 5 business days.
If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. The original shipping fee and insurance are non-refundable.
Can I cancel the order
It depends on the status of your order. Unfortunately, if your order has been processed and is waiting to be shipped, or has been shipped, we will not be able to cancel the order. Please note that we cannot cancel orders that have already been shipped. Therefore, please wait for the package to arrive, you can keep the package or contact us to refund the refund. Please do not refuse to ship, because undelivered packages will be destroyed by third-party logistics.
Exchange Policy
If you are not satisfied with our product, we can offer free product exchange.But you need to pay for the product shipping fee.
How do I make a return?
1.contact us on: support@chillychic.com
2.Tell the customer service the item(s) you would like to return, indicate the reason.
3.chillychic.com Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
Note: The company address is not the return address of the package,and the specific address will be sent by customer service email
Can I still return items if they are worn, damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
2. If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts
3. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the email we provide even if you are using your own shipping.
2. Please make sure you don't include non-chillychic.com items by accident in your return package. We will not be responsible for sending back those items to you.
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