Welcome to ChillyChic, your go-to destination for a wide range of stylish and comfortable parent-child outfits. At ChillyChic, we specialize in creating fashionable and functional ensembles perfect for beach vacations and leisure getaways. We hope you love your purchase! If for any reason you are not satisfied, we are here to help. Please review our return and refund policy below:

1. Eligibility for Returns and Refunds:
- You have 30 calendar days from the date of receipt to request a return or refund.
- To be eligible for a return or refund, the item must be unused and in the same condition that you received it.
- Items that show signs of use or are damaged due to customer handling are not eligible for return or refund.

2. Exceptions:
- If the product is defective due to manufacturing errors, damage during shipping, or if you received the wrong item, we will accept returns and refunds regardless of the product's condition.

3. Return Shipping Costs:
- The customer is responsible for paying the return shipping costs.
- There are no additional restocking fees or handling charges for returns.

4. Refunds:
- Refunds will be processed within 7 days(business days) after we receive your package. The refund will be issued to your original payment account within 5 business days.
- If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
Note: The original shipping fee and insurance are non-refundable.

Exchange Policy
1. If you wish to exchange your product for a different size or style, please contact us within 30 days of receiving your order.
2. We offer free replacement for the exchanged product, but you will need to bear the shipping costs.
3. The exchanged product should be unused and undamaged.

Please note that all returns and exchanges are subject to inspection before a refund or replacement is issued. Thank you for your understanding and cooperation.

How do I make a return?
1.contact us on: support@chillychic.com
2.Tell the customer service the item(s) you would like to return, indicate the reason.
3.Chillychic.com Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.

Note: The company address is not the return address of the package,and the specific address will be sent by customer service email

Can I cancel the order

This depends on the status of your order. 1. If the product you ordered is a handmade custom product and it is already in production, the order cannot be canceled. 2. Please note that we cannot cancel orders that have already been shipped. Therefore, please wait for the package to arrive, and you can either keep the package or contact us for a refund. Please do not refuse delivery, as undelivered packages will be destroyed by third-party logistics.

We are committed to providing the best customer service experience and will assist you throughout the return process. If you have any questions or need further assistance, please do not hesitate to contact our customer support team, contact us on: support@chillychic.com.